Privacy Policy

Arkankum for Information Technology ("Arkankum", "we", "us") respects the privacy of every visitor and user of our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Jordanian Constitution (Article 18), the Electronic Transactions Law No. 15 of 2015, the Cybercrime Law No. 17 of 2015, and all applicable Jordanian legislation.

1. Data We Collect

We may collect the following categories of personal data when you use our website or services:

• Identity and contact information (name, email address, phone number, company name)
• Technical data (IP address, browser type, operating system, access times)
• Usage data (pages visited, features used, interactions with our services)
• Communication records (messages sent through our contact forms or support channels)

2. How We Use Your Data

We process your personal data for the following lawful purposes:

• Providing, operating, and improving our products and services
• Responding to your enquiries and providing customer support
• Sending service-related communications and important updates
• Complying with legal obligations under Jordanian law
• Protecting our rights and preventing fraud or misuse of our services

3. Legal Basis for Processing

Under Jordanian law, we process your personal data based on one or more of the following grounds: your consent, the performance of a contract to which you are a party, compliance with a legal obligation, or our legitimate business interests — provided these do not override your fundamental rights and freedoms as guaranteed by the Jordanian Constitution.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only in the following circumstances:

• With trusted service providers who assist us in operating our services, under strict confidentiality agreements
• When required by Jordanian law, court order, or a competent governmental authority
• To protect the rights, safety, or property of Arkankum, our users, or the public

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security reviews, in line with the standards referenced in the Jordanian Electronic Transactions Law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Jordanian law. When your data is no longer needed, we securely delete or anonymise it.

7. Your Rights

In accordance with Jordanian law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where there is no lawful reason for its continued processing
• Withdraw your consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Arkankum for Information Technology
Amman, Hashemite Kingdom of Jordan
Email: info@arkankum.com